Refund policy
Return Policy
Due to the perishable nature of frozen seafood, Pacific Alaskan Delicacies has a limited return policy. Our priority is ensuring you receive high-quality products in perfect condition.
Eligibility for Returns and Refunds
To be eligible for a refund or replacement, you must meet the following conditions:
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Packaging Damage or Compromise: If the packaging is torn, punctured, or compromised upon delivery, affecting the product quality.
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Temperature Issues: If the product arrives with a temperature above 38°F, indicating a failure in maintaining proper temperature during shipment. A clear picture of the thermometer reading alongside the product, if available, will help with the evaluation of your claim. We understand not everyone has access to a thermometer, so please provide as much detail as possible regarding the product's condition.
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Quality Concerns: If the product is defective, damaged, or spoiled.
To assess eligibility, customers must:
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Contact us immediately upon receipt (within 8 hours of delivery) at support@pacificalaskandelicacies.com.
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Provide clear photos of the product, packaging, and shipping label for evaluation.
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A thermometer reading of the product temperature, if available, will help with the evaluation of your claim.
Non-Returnable Items
We do not accept returns for the following:
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Products that are cool to the touch. To properly assess the temperature, gently press your hand against the seafood packaging. If the product feels cool but not frozen, this is acceptable and indicates it is still safe for consumption. If there are signs of warmth, spoilage, or unusual odors, please report it immediately for further evaluation.
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Items reported after 8 hours of delivery.
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Products with compromised quality due to improper handling or storage after delivery.
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Sale items or gift cards.
Damages and Issues
Please inspect your order upon arrival. If your seafood product is defective, damaged, or not what you ordered, contact us within 8 hours at support@pacificalaskandelicacies.com. We will evaluate the issue promptly and work to resolve it.
Refunds and Replacements
Once we assess the issue based on photos and details provided:
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If your claim is approved, we will issue either a full refund to your original payment method or provide a replacement shipment at no additional cost.
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Refunds may take up to 10 business days to reflect, depending on your bank or credit card provider. If delays occur beyond this period, please contact customer support at support@pacificalaskandelicacies.com for further assistance.
Exchanges
Due to the perishable nature of our seafood, we do not offer exchanges. If you need a replacement, follow the steps above to initiate a return or refund claim.
Shipping Returns
Items cannot be physically returned due to food safety regulations. If you believe there is an issue with your product, please reach out immediately for resolution.
Contact Us
For any return, refund, or quality concerns, contact us at:
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Business Name: Pacific Alaskan Delicacies
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Address: 821 N St, STE 102, Anchorage, AK 99501
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Phone: 251-721-6237
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Business Registration Number: 10276670
Our team is here to ensure your satisfaction with Pacific Alaskan Delicacies seafood!